Privacy statement

We deem it very important to treat personal data carefully. We therefore carefully process and safeguard personal data. In doing so, we comply with the requirements of the privacy law. Vescom is responsible for processing personal data as stated in this privacy statement.

Contact details

You can contact us via the contact details below if you have any questions with reference to this privacy statement:

Vescom B.V.
Sint Jozefstraat 20
5753 AV Deurne
The Netherlands
+31 (0)493 315 833
privacy@vescom.com
www.vescom.com

Personal data that we process and the basis for doing so

We collect data that you provide to us directly when you use one of our services or when you contact us (for other reasons). This includes such data as:

• Your (business) e-mail address / communication details

• Password

• Company name

• Gender

• First name

• Surname

• Function (optional)

• Project (optional)

• Business address

• Postal code + place of business

• Country

• Preferred language

• Telephone number

• Other personal data that you actively provide e.g. by creating a profile on this website, in correspondence and by phone

• Location data

• Information about your activities on our website

• Internet browser and type of device / MAC address

We also collect certain data about you when you use our website. This website uses HubSpot, a service provided by the American software supplier, HubSpot Inc. HubSpot helps us collect personal data about you, such as your name, email address, the company you work for, your position within the company, your IP address, your usage behaviour when you visit our website and all other information you explicitly provide to us. HubSpot may also display a pop-up window on our website asking if we can assist you with your query. We will only store and process data that you enter on our website.

For what purpose and on what basis do we process personal data

Vescom processes the above-mentioned information for the following purposes:

• To offer you the option to create an account for your company for the fulfilment of the agreement with you and also for our justified interests (the efficient functioning of our organisation).

• To send samples to the address submitted (in the context of the fulfilment of the agreement with your company).

• To contact you pursuant to the samples sent or the project in question (in the context of the fulfilment of the agreement with you).

• To send our newsletter to your business e-mail address upon your request. We do so on the basis of your consent (that you can always revoke) and on the basis of our justified interests (marketing).

• To inform you about (changes in) our services and products. We do this solely to inform you about products that are related to the products ordered by you from us before. In this manner, we hope to serve you as well as possible, while also acting within the scope of our justified business interests (marketing). You can always ask us to stop sending these messages. In that case, we will no longer send you any messages.

• To grant access to our Wi-Fi network.

You are not obliged to provide the above-mentioned personal data. However, it is possible that we are unable to perform the services you requested (including the sale of our products) if you do not provide these personal data.

We do not use automated decision-making, including profiling.

The above-mentioned personal data can be stored in the following systems:

• CRM system – to send samples and to contact you

• CMS system – to store your account

• E-mail marketing software – to dispatch newsletters

• Analytics software – to improve our website

• E-mail archive

In addition to the above-mentioned systems, we also use HubSpot. HubSpot is a tool we use to collect and process your (personal) data for various marketing purposes, including for the purpose of:

• Optimising and improving our website or the searchability of our website in search engines (Search Engine Optimization (SEO);

• Participating in the social media channels that you use and analysing the results of our social media activities (Social Media Management);

• Optimising the results of our landing pages;

• Analysing your interactions with our organisation, for example when you visit our website or open our email messages (Lead Scoring and Workflows);

• Communicating directly with you, and informing you by email or telephone about products and services that may interest you;

• Measuring the ROI of all of our marketing efforts (Closed Loop Analytics);

• Optimising and improving the content on our website (Content Management);

• Sending newsletters and automated updates (email marketing). We also use HubSpot to analyse your visits and provide you with targeted information about your favourite topics based on the personal information - e.g. your name and email address - you provide to us when you sign up for our newsletter. 

The (personal) data we collect via HubSpot will only be used for the delivery and optimisation of our marketing activities. What does the use of HubSpot mean for you as a visitor to our website? There are two options available:

1. You are an anonymous visitor. In this case, the information we collect is not capable of identifying the pages you visit. However, we can analyse how often a page is viewed on our website. This helps us identify the parts of our website that are most heavily used. The only information we collect in this instance is your IP address and IP location. 

2. You are an authenticated visitor. In this case, you have provided your personal data to us, for example, by signing up for our newsletter. We use these data to create and maintain a personal profile of you in order to analyse your usage behaviour, e.g. which pages you visit, which newsletters you have opened and what you have clicked. 

We use HubSpot because we believe that it is important to tailor the content on our website and/or our marketing activities to your specific needs. 

Sharing personal data with third parties

Vescom will provide your personal data to third parties only if this is necessary to carry out our agreement with you or to fulfil a statutory obligation. For example, we use payment service providers for online payments and delivery service providers for the delivery of the product you order. When we use third parties as processors, we always conclude personal data processing agreements to ensure that these third parties take suitable measures to treat your personal data as confidential and safeguard them. 

This statement does not apply to websites of third parties that are connected to our website by means of links. We cannot guarantee that these websites will handle your personal data in a reliable or safe manner. Before using the website in question, always read the privacy statement of that website for more information about the manner in which they handle your data.

Retention periods

Vescom will not retain personal data longer than strictly necessary for the purposes for which it is collecting them:

• Your e-mail address will immediately be marked as inactive once you unsubscribe from a newsletter or other commercial communications. Your e-mail address will be retained for statistical purposes for maximum 5 years and then removed from our database.

• Creditor and debtor details and purchasing and sales administration/communications pertaining to sales are retained for 7 years (pursuant to tax law).

• Invoices in connection with turnover tax are retained for 7 years (pursuant to tax law).

• Data concerning the products bought by you and delivered by us are retained for 7 years.

Longer retention periods do apply in some cases e.g. pursuant to the law or because of a claim.

Cookies

We do use cookies when collecting and combining your data. Would you like more information about cookies? In that case, please read our Cookie Statement.

Your rights

You have the right to request to view, correct or delete your personal data or to restrict their processing. In addition, you have the right to revoke your potential consent for the processing or to object to Vescom processing your personal data. You are also entitled to data portability. This means that you can request us to send your personal data that we have in an automated form in a computer file to you or to another organisation designated by you if feasible.

You can send a request as referred to above to privacy@vescom.com. We will respond to your request as soon as possible and in any case within 1 month. We might extend this period by 2 months in complex cases.

We ask that you send along a copy of your identity card with the request to ensure that this request for inspection is effectively submitted by you. Do not forget to mask your citizen service number and your passport photo on the copy. 

Vescom will also point out to you that you have the option to a lodge a complaint with the national regulator, the Dutch Data Protection Authority. You can do so via this link.

How do we protect personal data

Vescom takes the protection of your details very seriously and takes suitable measures to prevent abuse, loss, unauthorised access, unwanted disclosure, and unauthorised changes. Please contact privacy@vescom.com if you believe that your details are not being protected properly or if there are indications of abuse.

The data we collect via HubSpot are stored on the HubSpot servers located outside the European Economic Area. We have, however, taken the necessary measures to ensure that our use of HubSpot is (as) compliant (as possible) with the General Data Protection Regulation (GDPR). HubSpot Inc. is certified under the EU-US Privacy Shield Framework. For information about HubSpot’s privacy policy, visit this link.

Protection

We take suitable security measures to prevent abuse of and unauthorised access to your personal data. In this manner, we ensure that only the necessary persons have access to the data, that the access to the data is protected, and that our security measures are frequently being verified.

Changes to this privacy statement

This privacy statement can be changed from time to time. Changes will be published on our website We will never use your details for other purposes without your consent.
We therefore recommend that you frequently review this privacy statement, so that you remain aware of these changes.